Who Needs An Account
All Kuali Financials documentation in our Zendesk portal is open to all users and doesn't require an account to access to view/search articles. However, in order to submit support tickets you will need an account in Zendesk for Kuali Financials Support. These accounts are limited to users from our Kuali Financials community member schools. Below explains the levels of access and the account request process.
Who can Submit a Request?
Each member institution has two designated users that can submit tickets for support via the Zendesk portal. If you have the appropriate access you will have the 'Submit a request' link in the top right-hand corner of your profile once logged into the system. However, any user can by CC'd on a submitted ticket so they can track the progress of the issue and add comments to the ticket by replying to the Zendesk generated emails they receive for the issue.
How do I request access?
If you require access or want to change the two designated contacts for your institution you can either submit a Zendesk ticket to request the change (if you have that right) or simply email us at firstname.lastname@example.org with subject of 'Request Kuali Financials Zendesk Account'. After requesting access you will soon receive a validation email from Zendesk to verify your account and set up a login.
Also, if you're copied on a requested support ticket and you don't yet have a Kuali Zendesk account it will prompt you to setup an account via the initial copied email from Zendesk.