Creating a User Account in Kuali Financials Support

Who Needs An Account

All Kuali Financials documentation in our Support portal is open to all users and doesn't require an account to access to view/search articles.  However, in order to submit support tickets you will need an account for Kuali Financials Support.  These accounts are limited to users from our Kuali Financials community member schools.  Below explains the levels of access and the account request process.

Who can Submit a Request?

Each member institution has two designated users that can submit tickets for support via the Support portal.  If you have the appropriate access you will have the 'Submit a request' link in the top right-hand corner of your profile once logged into the system.  However, any user can by CC'd on a submitted ticket can track the progress of the issue and add comments to the ticket by replying to the support generated emails they receive for the issue.

How do I request access?

If you require access or want to change the designated contacts for your institution you can either submit a support ticket to request the change (if you have that right) or email us at [e-mail] with subject of 'Request Kuali Financials Support Account'.  After requesting access you will soon receive a validation email to verify your account and create a password.  

Also, if you're copied on a requested support ticket and you don't yet have a Kuali Support account it will prompt you to setup an account via the initial copied email.