The Kuali Zendesk Support for Financials provides a portal for users to find system documentation and submit a request for assistance from our support team. The searchable Knowledge Base allows users to find relevant articles for their system questions or you can look through the module specific documentation sections to find desired information. The articles in Financials will eventually replace the user documentation for Kuali Financials and as we continue the process of transition we encourage you to let us know topics that would be helpful to you and your user base.
Submitting a Request
The Kuali Support portal allows institutions to 'Submit a request' to ask questions, report issues, or get overall guidance for Kuali Financials. These tickets are triaged by listed priority and those priority levels are explained below with expected response times.
Who can submit a Request?
Each member institution has two designated users that can submit tickets for support via the Zendesk portal. If you have the appropriate access you will have the 'Submit a request' link in the top right-hand corner of your profile once logged into the system. However, any user can by CC'd on a submitted ticket so they can track the progress of the issue and add comments to the ticket by replying to the Zendesk generated emails they receive for the issue.
How do I request access?
If you require access or want to change the two designated contacts for your institution you can either submit a Zendesk ticket to request the change (if you have that right) or simply email us at firstname.lastname@example.org. Also, if you're copied on a request and you don't yet have a Kuali Zendesk account it will prompt you to setup an account via the initial copied email from Zendesk.