Customer Credit Memo

Overview

The Customer Credit Memo lets users in Billing Organizations apply a credit against an open invoice. 

NOTE: The Customer Credit Memo should not be used with Contracts & Grants Invoices because the billing information will not be updated. Contracts & Grants Invoices should be error corrected and recreated with the correct amount. 

Customer Credit Memo Initiation

The Customer Credit Memo starts on an initiation screen where you can enter or lookup an invoice. Click Continue once you've selected an invoice. 

Customer Credit Memo

The Customer Credit Memo opens and the General tab displays information about the selected invoice. 

Items

The Items tab displays the items associated with the selected invoice. Enter either a Quantity OR an Amount to be credited. Click Recalculate to update the Credit Memo Total. 

Post Processing

The Credit Memo will route to the Fiscal Officer associated with the revenue account and optionally to Organization Review and Object Code Review. 

When the Credit Memo is approved and if the Invoice Open Amount is 0.00. 

A note is added to the Invoice indicating who closed the invoice and the document type and number.